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IQ Vidhi Publication aims to provide a fair and transparent refund process for eligible orders.
A refund may be considered when:
The wrong product was delivered.
The product was damaged or defective upon delivery.
An order is cancelled before dispatch, where applicable.
A return is approved under our Return Policy.
Once a refund request is received, we will review the order and the reason for the request.
If the refund is approved, the refund will be processed using the applicable payment method or another mutually agreed method.
The time required for a refund to reach the customer may vary depending on the payment provider, bank, or financial institution.
Refunds may not be available for products that have been used, damaged by the customer, or where the refund request does not meet the applicable return conditions.
Digital products or downloadable materials may generally not be refundable after access has been provided, unless otherwise stated.
For refund-related questions, please contact IQ Vidhi Publication through the contact details available on our website.